Blog
Survive & Thrive Series Part 9 – from noise to clarity: turning communication into your strongest safeguard
23 September 2025 Welcome to Part 9 of our Survive & Thrive strategic leadership series for NDIS leaders who want to move beyond surface-level compliance and into transformational leadership. In Part 8, we detailed how providers can leverage compliance, governance, participant feedback, and advanced Practice Standards to not only meet requirements but also improve participant […]
Survive & Thrive Series Part 8 – Moving from Bureaucracy to Quality Practice
29 August 2025 Welcome to Part 8 of our Survive & Thrive strategic leadership series for NDIS leaders who want to move beyond surface-level compliance and into transformational leadership. In Part 7, we looked at structuring your approach to risk as well as your best approach to staying out of court, and out of the public […]
Survive & Thrive Series Part 7 – Structuring Your Approach to Risk
24 July 2025 Welcome to Part 7 of our Survive & Thrive strategic leadership series for NDIS leaders who want to move beyond surface-level compliance and into transformational leadership. In Part 6, we dove into the essential relationship between cost, value and price and, how to help you identify what’s driving real value in your organisation, what […]
Survive & Thrive Series Part 6 – Money Matters
3 July 2025 Welcome to Part 6 of our Survive & Thrive strategic leadership series for NDIS leaders who want to move beyond surface-level compliance and into transformational leadership. Money Matters: Why Some Providers Are Thriving While Others Are Barely Surviving In Part 5 we invited NDIS providers to examine the mindset of relying on feel-good mission […]
Survive & Thrive Series Part 5 – The Microscope not the Mantra
11 June 2025 Welcome to Part 5 of our Survive & Thrive strategic leadership series for NDIS leaders who want to move beyond surface-level compliance and into transformational leadership. From Reflection to Measurement – Why NDIS leaders need “The Microscope not the Mantra” In Part 4, we explored how focusing on minute details through a magnified lens can block us […]
Survive & Thrive Series Part 4 – The Mirror not the Microscope
27 May 2025 Welcome to Part 4 of our Survive & Thrive strategic leadership series for NDIS providers We invite you to find a quiet space, have a quick mental reset and settle in for 8 minutes reading time to discover: Why NDIS Leaders need “The Mirror, Not the Microscope” – Defining and Embracing Organisational Purpose […]
Survive & Thrive Series Part 3 – Who Has a Seat at Your NDIS Strategic Table?
13 May 2025 Grab a coffee and set aside 9 minutes reading time to ask yourself honestly: “Does my organisation have the right expertise and experience to revitalise over the next 12 months, whilst we continue to respond to what is needed right now?” This article explores how to identify the key players in your […]
Survive & Thrive Series Part 2 – Planning for NDIS 2.0 success will be dependent on your approach to change
29 April 2025 Leaders don’t always have time but 9 minutes here could shape the way you lead through change. The second half of 2025 will see a possible change in government, a long-awaited response to the NDIS Review and the publication of several Australian National Audit Office audits. Providers need to evaluate whether they […]
Survive & Thrive Series Part 1 – Your NDIS Growth & Sustainability Guide
Planning for NDIS 2.0 – Stop needing to prioritise the bushfires, use the upcoming caretaker period to proactively backburn. “Failing to plan, is planning to fail”. If you thought NDIS 2024 was a wild ride, strap yourself in for NDIS 2025. With a caretaker period looming: NOW is the calm before the storm. NOW is […]
How international day of people with disability can launch a lasting inclusion movement
Tuesday 3 December 2024 is International Day of People with Disability. Many orgs will likely put a social media post up or maybe share some cupcakes. But what does it really mean and why is now the time to build your movement? This may be controversial, but I feel it needs to be said. People […]
NDIS changes, using change management techniques gives confidence
I have been a little quiet on the blog front lately. This wasn’t a deliberate decision, but now looking back, I think I needed time to reflect on all the noise to be able to really consider the changes. I think it’s where I got a bit lost and frankly overwhelmed. And I think the […]
NDIS service providers facing court – Part 2
In the light of the recent price guide and the rhetoric that quality will suffer, we are going to continue our analysis of the current litigation against NDIS Service Providers (part 1 available here) We have to remain vigilant on the quality and safeguarding mechanisms we are implementing. We must think about how we can […]
Disability rights: The Aus government missing in action.
The Australian Government has released their formal response to the Royal Commission into violence, abuse neglect, exploitation and discrimination against people with disability. And LinkedIn has been ablaze. Words like: Gutless Lacklustre Disappointing Underwhelming The cynic in me views the 306-page response as a wonderful piece of advertising material for the Labour Government. It’s an […]
Making a start in disability inclusion – workplace adjustments
In today’s fast paced, high tech and rapidly changing world, our brains have to rely on a whole bunch of shortcuts so that we can make decisions (like should I get out of bed). Our brains truly are amazing. It can form associations between different concepts based on past experiences without us even realising that’s […]
NDIS service providers facing court
The NDIS continues to be uncertain and turbulent. NDIS Providers are rallying for an increase to the price guide and the reintroduction of complex payments. But in my view, this isn’t the biggest crocodile in the water. It’s quite possibly the baby with the mumma lurking behind. The big croc in my opinion is the current […]
NDIS analysis paralysis
This fortnight in the realm of NDIS we are not going to look at a single provider, but at the complex web of reviews, analysis and maintaining the status quo. We have been assured time and time again that “The Government is dedicated to creating a safe and inclusive Australia, where all people with disability […]
Formalising your disability inclusion journey
Did you know: This is the current disability Pride flag The disability pride flag was originally released in 2019. But… by 2021 it had to undergo an accessibility redesign. It was found the original design brought on symptoms such as seizures and migraines for individuals with visually triggered disabilities. See, not even the disability sector […]
The NDIS Price Guide 2024 / 25: Pushing more providers to bankruptcy?
So, it is the last working day of the financial year. Why would you expect more than 6 working hours of notice on what you can charge for your services in the new FY? The headlines from the new NDIS price guide There appears to be more robust rules on what is reasonable and necessary […]
Who is regulating the NDIS commission?
Today’s insight from the realm of the NDIS comes from a support provider for individuals with intellectual and psychosocial disabilities. This provider is noted for their diligent reporting of incidents, but they’ve been encountering issues with the NDIS Quality and Safeguards Commission’s delayed responses, sometimes taking years to close submissions (5 years is the longest […]
Service providers stories from the front line
Unfunded Supports I have had the opportunity recently to hear from both providers and participants about their experiences within the NDIS. The provider bashing of late, framed by Minister Shorten’s letter to NDIS Participants, is fueling an adversarial context. Over the next few months, I am going to share some of the provider and participant […]