Our Team
Our Mission is to partner with organisations to build the right structures, guidance, education material and continuous improvement processes to enable their teams to provide the highest quality, innovative and person-centred service. Allowing the people they support to put their mark on the world.
“With over 30 years of cumulative, yet varied experience in the sector, there’s nothing we haven’t seen or addressed”
Angela
Angela has over 15 years’ experience in leadership positions across a range of government and not for profit organisations. She brings a strong track record of enhancing operational performance in human services. Angela’s skills are honed from experience across a variety of domains, including disability operations, complex project management, financial modelling and human resources. This results in an adaptive approach to designing effective frameworks to streamline, simplify and automate processes.
Angela prides herself on being a leader of leaders. Her approach to engaging with stakeholders is to build a sense of team and empower them to innovate. Always quick to identify the “what’s in it for stakeholders”, Angela ensures people truly understand why they are doing something, as her experience shows this is a compelling way to affect quality change. Some of her key career achievements include, supporting large not for profits to successfully transition into the National Disability Insurance Scheme and then supporting them to meet the NDIS Quality and Safeguard commission requirements. She has also led the way for complex costing studies in the hospital sector and project managed major military operations.
Angela holds a Masters of Business Administration (Human Resources), a Bachelor of Arts in English, an Advanced Diploma in Project Management and a Diploma in Quality Auditing. She is also a certified Scrum Master.
James
James has over a decade of project management experience across the Government, not for profit health sectors. He has chosen to specialise in Health Informatics and Disability. James started his career in the events and hospitality industry which leads to a very personable approach, generating success through building values based relationships with clients, vendors and staff. James loves working in diverse teams to get to the crux of an issue. He creates practical, implementable solutions and takes the team on the journey with him. He is easy to work with and endlessly patient, allowing him to thrive in high pressure situations with a smile and time for any question.
Some of his career achievements include large IT software rollouts including Microsoft Dynamics and MYP. James has directed these projects by developing and maintaining structure to support on time and cost delivery. He has also project managed a new event for the Sydney Mardi Gras, creating and distributing processes to achieve ISO 9001 accreditation and managing a large Sydney bar/nightclub. James holds multiple project management qualifications across different methodologies including Waterfall and Agile.
Caitlyn
Caitlyn recently graduated from the University of Sydney with a Bachelor of Engineering (Honours), with a major in Humanitarian Engineering where she earned First Class Honours through her dedication, resilience, and commitment to excellence. She is now undertaking a post-graduate Masters degree through the University of NSW and the Australian Defence Force Academy (ADFA) in Systems Engineering with a specialisation in Reliability Engineering.
Caitlyn’s honours thesis investigated the development of a product to treat jaundice in remote communities within Sub-Saharan Africa and South-East Asia, working to promote equality, accessibility and inclusivity of healthcare worldwide.
Before finding her true calling, Caitlyn explored degrees in Human Science and Mechatronics Engineering. She reflects that this final degree challenged her in ways she didn’t expect. “The University of Sydney, along with the incredible lecturers and convenors I met in my time there, taught me to problem-solve with empathy and to stay grounded in the real-world impact engineering can have, especially in communities where it’s needed most.”
Caitlyn is also a New Colombo Plan Scholar and, in 2023, participated in the Disaster Risk and Resilience in the Philippines Mobility Program field school completing a research project on encouraging equal Livelihood Opportunities for individuals in remote parts of the Philippines. This project was associated with Habitat for Humanity and worked towards improving the outcomes of individuals affected by disasters and achieving the Sustainable Development Goals (SDGs). This experience required her to adapt to challenging environments, complete data analysis, overcome adversity, and develop practical, community-focused solutions, all while forming lasting friendships and cultural connections.
Driven by a passion for inclusion, one of Caitlyn’s core goals is to make healthcare, wellness, and recreation more accessible for all. Beyond her academic and professional achievements, she brings over 10 years of leadership and coaching experience in disability swimming and tutoring, offering a unique, firsthand perspective on the diverse needs of people with disabilities and the NDIS community.
Jack
Jack is proud to join the Supporting Potential team as a Lived Experience Advisor. He brings us his experiences of living with disability, service provider use and also helps us to understand the impact of supporting someone through these experiences.
Matt
Matt is a blindness & disability advocate. He has developed a brand and platform ‘MDV’ to encourage other people around the world with disabilities to live bigger and better lives. His passion is helping others to overcome the barriers life throws our way.
Lisa
Lisa is a mum of three children with Psychosocial disabilities. She has successfully navigated the disability support system to ensure her family gets the support they need. She is also a practice manager of a very large and complex medical service.
