Moments That Matter

A different way for an NDIS organisation to collect and use its data. Support workers capture what happens on shift just by speaking. Leaders see what matters, without anyone typing up a note.

1 · The front lineWorkers say it onceA short voice memo on a small recorder, as things happen. The phone stays in their pocket.
2 · The appSorts and tags itWho it was about, what the activity was, how the person responded, and how much it matters.
3 · LeadersSee what mattersA reviewed record of the day, a draft progress note, weekly patterns, and possible incidents flagged for a person to decide.

What if a shift note and an incident report didn't take ages to type?

Rambling voice memos become titled, tagged, searchable moments, written in more respectful wording. Here is one memo from a simulated shift.

What the worker said · 09:30 · 13 seconds Jordan didn't want to go to the pool, said no a few times, so we stayed home and did puzzles instead.
The moment it became

Chose puzzles instead of the pool

Jordan chose not to go to the pool. Stayed home and did puzzles instead.

Activity Community access ○ Chose not to ↑ Notable Goal Get out into the community each week
⚑ Pattern: third Tuesday in a row Jordan has chosen not to go to the pool.

“Said no a few times” becomes “chose not to”, not “refused”. The worker's own words are always kept beside the summary.

Three ideas behind it

Say it onceTen seconds of talking replaces writing up the shift note at 10 pm from memory.
Moments first, incidents when realMost of a person's day is good support. The record should show that, and not only what went wrong. When something might be an incident, a person decides.
Nothing inventedEvery line in a note links back to the memo it came from. If nobody said it, it isn't in the note.
Support workersNo notes to type at the end of a long shift.
Team leadersCheck a draft instead of chasing and rewriting notes.
Managers and qualitySee patterns across the house before they become incidents.
The people supportedA record that shows their good days and their progress, not only problems.
Next: the worker's phone →