Podcast episode: leading with impact in the NDIS

Struggling to build a strong, engaged team in your NDIS business? This episode is for you!

I had the pleasure of joining Vanessa Norman on her podcast, NDIS Business Breakthrough, to discuss the work we do at Supporting Potential and how we are helping NDIS providers navigate quality, compliance, and safeguarding with confidence.

Our conversation focused on what it takes to lead effectively, support frontline teams, and create real impact for both workers and the people they support.

💡 Whether you are a solo provider looking to grow or already managing a team, this episode is packed with practical, realworld insights to help you lead with confidence.

Podcast episode: leading with impact in the NDIS

  • The role of leadership in shaping workplace culture
  • How frontline managers can make or break staff retention
  • The key to developing and supporting new leaders in your organisation
  • How to make staff training engaging, effective, and actually enjoyable
  • Using technology and innovation to streamline team training & compliance

Diversity and Inclusion Forum 2023

Angela and Matt speaking about the disability sector at the recent Diversity and Inclusion Forum in Melbourne.

Fearless feedback

Angela at the webinar on how to transform feedback into opportunity for your NDIS business.

Governance shouldn't be a dirty word

Meet Angela, as she talks through the importance of governance

COVID-19 Q&A with service providers

Highlights:

Working with participants to engage with technology. This adds another vital element to support community inclusion.

We engaged in an upskilling program with our frontline leaders. We took them offline for 1.5 hours each fortnight in small groups and taught them leadership skills in challenging environments. We also went through indicators of declining quality and what they could do about it from a modelling perspective.

The advantage of this programwas that it created another avenue of feedback from the frontline.

COVID-19 has highlighted the need to make strategic investments in:

  • Technology
  • Incentives for our front-line
  • Creating time and space for leaders to get off the dancefloor for a different view of the organisation

This varied amongst our panelists, but most agreed it was an opportunity to stop, reflect, and rebuild. For one of our organisations, the approach has been to take their team offline for two days and go into a deep dive on their strategy. For another, it was refocusing their service delivery model.

All, however, agreed the key concepts have been:

  • Rebuilding operations

  • Rethinking the organisation

  • Accelerating the adoption of digital solutions

  • Recovering revenue

COVID-19 really highlighted what people value. Our panelists worked with their customer bases to understand what they will continue to value. They seek to refine their service offering to reflect these and tailor individual experiences based on those insights.

Things that became apparent were:

  • Consistency of rosters and smaller staffing pools for SIL homes had a positive impact.

  • Our desire to protect people with significant disabilities could often come at the expense of limiting their freedoms. True health equity is the key to reducing the impact longer term.

  • Despite the competitive market created by the NDIS, we can achieve better outcomes in the disability sector by working together. COVID-19 created an environment where providers collaborated and shared their intelligence on best practice. By continuing with this approach, we can achieve a lot.