We aim to answer the question ‘what was it in the organsiation that enabled this to occur’. This will include reviewing your policies, procedures and practices that may have contributed to the incidents occurrence in the first place.
We remain independent and impartial and will establish response options that may be needed by the organisation.
A critical element of the NDIS Practice Standards if how the organisation involved to Participant in the investigation and outcomes. Supporting Potential are experienced Investigators in Disability Service Provision. Our approach is specific and ‘person-focused’.
We ensure the safe participation and full contribution of the potential victim involved in the incident. We aim to understand their experience of the incident and any issues related to a person’s support that may be connected to the incident. In the final report, you will receive clear actions and next steps being developed with the victim.
The NDIS audit process can be a lot of additional work especially if you don’t have a dedicated quality team.
The NDIS practice standards can be quite hard to understand, especially the core module. They are intentionally written to be broad but the basics of them apply to everyone.
The practice standards also have a large communication focus. You will need to address how you ensure that NDIS participants understand their rights and obligations and your complaints mechanisms.
Supporting Potential can help with your audit self-assessment as well as:
Understanding your risks
Checking if there are gaps in your policies and procedures
Ensuring your front-line workers know and understand your policies and procedures
Confirming your front-line workers are participant centered
Checking that you address known problems
Review any restrictive practices
An engaging and easy to use mobile application for all audits and inspection types
A web portal for managing a comprehensive quality assurance process
A choice of role specific dashboards with configurable access which can be exported to a range of formats to satisfy all stakeholders. Read only access for external desktop audits
Registering with the NDIS can be a bit overwhelming and time consuming. We have successfully registered many organisations and will happily take that task off your hands.