Future proof your quality


A minimum requirement of the NDIS Practice Standards is that NDIS Providers have a System that “defines how to meet the requirements of legislation and these standards. The system is reviewed and updated as required to improve support delivery”.  But it can be so much more than this.

A well-developed Quality Management System (QMS) allows you to ensure you are meeting your clients requirements – EVERY TIME.



We aim to answer the question ‘what was it in the organsiation that enabled this to occur’. This will include reviewing your policies, procedures and practices that may have contributed to the incidents occurrence in the first place.

We remain independent and impartial and will establish response options that may be needed by the organisation.

Reportable Incidents

A critical element of the NDIS Practice Standards if how the organisation involved to Participant in the investigation and outcomes. Supporting Potential are experienced Investigators in Disability Service Provision. Our approach is specific and ‘person-focused’.

We ensure the safe participation and full contribution of the potential victim involved in the incident. We aim to understand their experience of the incident and any issues related to a person’s support that may be connected to the incident. In the final report, you will receive clear actions and next steps being developed with the victim.

Audit preparation

The NDIS audit process can be a lot of additional work especially if you don’t have a dedicated quality team.

The NDIS practice standards can be quite hard to understand, especially the core module. They are intentionally written to be broad but the basics of them apply to everyone.

The practice standards also have a large communication focus. You will need to address how you ensure that NDIS participants understand their rights and obligations and your complaints mechanisms.

Supporting Potential can help with your audit self-assessment as well as:

  • Understanding your risks

  • Checking if there are gaps in your policies and procedures

  • Ensuring your front-line workers know and understand your policies and procedures

  • Confirming your front-line workers are participant centered

  • Checking that you address known problems

  • Review any restrictive practices

Auditing and Quality software by Tendable

Supporting Potential have partnered with Tendable as their Australian disability sector software reseller to provide this tool to help service providers ‘raise the bar’ in the quality of the services they provide through digital auditing.

Comprehensive pre built question and audit sets to meet the NDIA audit requirements

Supporting Potential will review your existing audit review program and merge with our custom built disability sector specific solution

Efficiencies of pre built digital solution

  • Disability specific question sets and process minimise time needed to conduct audits
  • Question sets pre mapped to multiple standards to simplify build phase and compliance load
  • Audit outcomes reviews to ensure asking the right questions to extract the information the organisation needs

Tailored questions to different department and areas

  • Maintain consistency across the board, but ensure teams only answer relevant questions to limit administrative burden

Best practice guidance for every question

  • Text, photographs, PDFs and links to external systems to increase standardisation of
    expectations and compliance.
tenable audit on phone and computer screen

Our Solution

A proven, technology solution that can support your full range of quality audits and inspections from daily checklists to regulatory body accreditation. Easy to use, providing a real-time link from the front line to management

Front Line and Quality Teams

phone with app

Front Line Mobile App

An engaging and easy to use mobile application for all audits and inspection types

Quality Teams

computer screen

Portal for Overall Program Management

A web portal for managing a comprehensive quality assurance process

Board Management, Regulators

computer screen with graphs

Portal for Analytics and Reporting

A choice of role specific dashboards with configurable access which can be exported to a range of formats to satisfy all stakeholders. Read only access for external desktop audits

NDIS registration

Registering with the NDIS can be a bit overwhelming and time consuming. We have successfully registered many organisations and will happily take that task off your hands.